Join Equity Bank's Team of Best-in-Class Customer Service Experts
Equity Bank, a full-service, $5 billion community bank based in Wichita, Kansas, is seeking an energetic, team-oriented, and community-focused individual to join our team as a Customer Care Representative. With 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma, we're excited to expand our team and provide opportunities for personal and professional growth.
About Us
At Equity Bank, we're passionate about serving others and providing exceptional customer experiences. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages growth and development. We're committed to investing in our community through volunteer opportunities that align with our company initiatives and core values.
Key Responsibilities
- Deliver Superior Customer Service and Customer Experience
- Demonstrate excellent customer service skills with both external and internal clients.
- Promptly accept calls and create a welcoming, engaging, professional environment for each customer encounter.
- Respond to routine customer inquiries and requests received via email.
- Transition service opportunities into referral or sales interactions.
- Work jointly with other departments to provide an enhanced customer experience.
- May train or mentor new representatives.
- Accurately Perform Financial Transactions & Functions
- Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions.
- Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.
- Adhere to bank and/or retail operating procedures and protocols.
- Apply critical thinking to find effective solutions and resolve customer concerns.
- Refer or Sell Bank Products and Services
- Proactively match bank deposit and loan products, as well as all services, to customer needs.
- Sell, open, or refer new accounts, credit applications, and new services.
- Expand existing customer relationships.
- Market bank products and services.
- Participate in outbound call projects in line with company strategic objectives.
- Proactively make referrals to other business lines that result in additional revenue to the bank.
- Demonstrate Compliance with Applicable Laws and Regulations
- Understand and follow applicable laws and regulations for your job responsibilities.
- Follow deposit account opening procedures and internal suspicious activity referral requirements and processes.
- Actively work with customers to understand each customer's normal account activity.
- Complete periodic compliance training.
- Regular and Reliable Attendance
- Perform other duties as assigned or required
Essential Qualifications
- High School Diploma or equivalent
- 2+ years Customer Service experience preferred
- Excellent interpersonal, verbal, and written communication skills
- Ability to analyze, investigate, and achieve results
- Computer proficiency in Windows-based systems
- Ability to maintain a high degree of confidentiality
- Strong attention to detail and organizational skills
- Capable of working with a team to determine solutions
What We Offer
At Equity Bank, we believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. Our benefits include:
- Health, Dental & Vision Insurance
- Group Life & Long-Term Disability Insurance
- Flexible Spending & Health Savings Accounts
- Group Cancer Insurance
- 401(K) Retirement Plan w/ Company Match
- Generous Vacation & Sick Time
- Employee Stock Purchase Plan (ESPP)
- Pet Insurance
- Retail Banking Benefits
Career Growth Opportunities
At Equity Bank, we're committed to helping you grow and develop your skills. As a Customer Care Representative, you'll have opportunities to:
- Develop your customer service skills and provide exceptional experiences.
- Expand your knowledge of bank products and services.
- Take on additional responsibilities and contribute to the success of our team.
- Participate in training and development programs to enhance your skills.
Work Environment
This position regularly works in an office setting, with most job duties requiring the employee to work with computers and electronic media on a regular basis. The role requires standing, walking, bending, and squatting on a regular basis, and may require the ability to stoop, kneel, crouch, or reach with hands and arms.
Why Join Equity Bank?
At Equity Bank, we're passionate about serving others and providing exceptional customer experiences. We're committed to investing in our community and providing opportunities for personal and professional growth. If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now!
Ready to Apply?
If you're excited about this opportunity and believe you have the skills and experience we're looking for, please don't hesitate to apply. We're looking forward to reviewing your application and discussing this opportunity further.
Apply Now