<div style="text-align: justify;"><strong style="color: rgb(0, 0, 0);">About Us</strong></div><div style="text-align: justify;"><br></div><div style="text-align: justify;">At <a href="https://felixpago.com/" rel="noopener noreferrer" target="_blank">Félix</a><span style="background-color: transparent;">, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. </span></div><div style="text-align: justify;"><br></div><div style="text-align: justify;"><span style="background-color: transparent;">We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.</span></div><div style="text-align: justify;"><br></div><div style="text-align: justify;"><span style="background-color: transparent;">Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.</span></div><div><br></div><div><br></div><div><strong>About the role</strong></div><div style="text-align: justify;"><br></div><div style="text-align: justify;"><span style="background-color: transparent; color: rgb(0, 0, 0);">As the CRM Manager, you are the engine behind our lifecycle execution and experimentation. You aren’t just monitoring "opens" and "clicks"; you are building the workflows that drive incremental lift and long-term retention. Reporting to the Lifecycle Strategy Manager, you will be responsible for the </span><strong style="background-color: transparent; color: rgb(0, 0, 0);">hands-on execution</strong><span style="background-color: transparent; color: rgb(0, 0, 0);"> of complex A/B and multivariate tests across Whatsapp, email, SMS, push, and in-app channels. You are a technical CRM expert who thrives on turning strategic hypotheses into live, high-performing automated journeys.</span></div><div style="text-align: justify;"><br></div><div><br></div><div><strong style="background-color: transparent;">What You’ll Do</strong></div><h3><br></h3><div><strong style="background-color: transparent; color: rgb(0, 0, 0);">1. Campaign Execution & Lifecycle Mastery</strong></div><ul><li class=""><strong style="background-color: transparent;">Full-Stack Deployment:</strong><span style="background-color: transparent;"> Own the end-to-end setup of automated journeys and ad-hoc campaigns within the CRM platform. You are responsible for the logic, triggers, and technical quality of every send.</span></li><li class=""><strong style="background-color: transparent;">Segmentation Execution:</strong><span style="background-color: transparent;"> Partner with the Data team to build and maintain high-value audience segments, ensuring hyper-personalized content reaches the right user at the right time.</span></li><li class=""><strong style="background-color: transparent;">Project Management:</strong><span style="background-color: transparent;"> Keep the production engine running smoothly by maintaining documentation in </span><strong style="background-color: transparent;">Notion</strong><span style="background-color: transparent;"> and ensuring all execution tasks are tracked and updated in </span><strong style="background-color: transparent;">ClickUp</strong><span style="background-color: transparent;">.</span></li><li class=""><strong style="background-color: transparent;">QA & Flawless Deployment:</strong><span style="background-color: transparent;"> Serve as the final gatekeeper for all CRM communications. You will own the end-to-end QA process: testing liquid logic, webhooks, dynamic content rendering across devices, and link functionality to ensure a frictionless experience for every user. You are obsessed with "zero-error" execution.</span></li></ul><div><strong style="background-color: transparent; color: rgb(0, 0, 0);">2. Experimentation & Testing Operations</strong></div><ul><li class=""><strong style="background-color: transparent;">Experimentation Roadmap:</strong><span style="background-color: transparent;"> Take the Experimentation Roadmap and turn it into reality. You will build the test structures, from simple subject line splits to complex multi-branch journey tests ensuring flawless implementation.</span></li><li class=""><strong style="background-color: transparent;">Hypothesis Implementation:</strong><span style="background-color: transparent;"> Translate business goals into structured experiments, ensuring that "holdout groups" and "control groups" are correctly implemented to measure true incrementality.</span></li><li class=""><strong style="background-color: transparent;">Cross-Functional Coordination:</strong><span style="background-color: transparent;"> Act as the primary bridge between the Lifecycle team and the Product/Data teams to ensure technical events, API endpoints and user behaviors are correctly flowing into our CRM tools.</span></li></ul><div><strong style="background-color: transparent; color: rgb(0, 0, 0);">3. Measurement & Performance Optimization</strong></div><ul><li class=""><strong style="background-color: transparent;">Data Accuracy:</strong><span style="background-color: transparent;"> Ensure every test has the correct tracking parameters and reaches statistical significance before concluding.</span></li><li class=""><strong style="background-color: transparent;">Performance Reporting:</strong><span style="background-color: transparent;"> Analyze experiment results (wins, losses, and "inconclusive" learnings) and present actionable insights to the Lifecycle Strategy Manager to inform the next phase of the roadmap.</span></li><li class=""><strong style="background-color: transparent; color: rgb(0, 0, 0);">Funnel Optimization:</strong><span style="background-color: transparent; color: rgb(0, 0, 0);"> Constantly monitor live journeys to identify and fix technical bottlenecks or drops in conversion.</span></li></ul><div><br></div><div><br></div><div><strong>Requirements</strong></div><div><br></div><ul><li class=""><strong style="background-color: transparent;">Experience:</strong><span style="background-color: transparent;"> 5+ years in CRM, Lifecycle Marketing, or Growth Marketing. You must have a "builder" mindset with a proven track record of executing high-velocity experiments.</span></li><li class=""><strong style="background-color: transparent;">Execution Specialist:</strong><span style="background-color: transparent;"> You don't just manage campaigns, you build. You have deep technical knowledge of how CRM triggers work and how to troubleshoot complex liquid logic or HTML issues.</span></li><li class=""><strong style="background-color: transparent;">Incrementality Focused:</strong><span style="background-color: transparent;"> You understand the difference between "organic" and "incentivized" behavior. You are comfortable using global control groups to prove the value of your work.</span></li><li class=""><strong style="background-color: transparent;">Cross-Functional Collaborator:</strong><span style="background-color: transparent;"> You can work seamlessly with Designers, Copywriters, and Data Engineers to get campaigns across the finish line.</span></li><li class=""><strong style="background-color: transparent;">Technical Stack:</strong><span style="background-color: transparent;"> Expert-level knowledge of CRM platforms (preferably </span><strong style="background-color: transparent;">Customer.io</strong><span style="background-color: transparent;">) and proficiency in project management tools (</span><strong style="background-color: transparent;">ClickUp/Notion</strong><span style="background-color: transparent;">). Experience with Whatsapp channel is a plus.</span></li><li class=""><strong style="background-color: transparent;">Analytical Rigor:</strong><span style="background-color: transparent;"> Strong ability to interpret data and communicate what it means for the strategy moving forward.</span></li><li style="text-align: justify;" class="">Advanced English level.</li><li class="">These are the applicable requisites, although equivalent competencies in any of the above will also be considered.</li></ul><div><br></div><div><br></div><h3><strong style="background-color: transparent; color: rgb(0, 0, 0);">Success Metrics (The First 90 Days)</strong></h3><div><br></div><div><strong style="background-color: transparent;">Month 1: Systems Integration & Onboarding</strong></div><ul><li><ul><li class=""><span style="background-color: transparent;">Gain full mastery of our CRM tech stack and data flows.</span></li><li class=""><span style="background-color: transparent;">Take over the technical execution of all active "always-on" journeys.</span></li><li class=""><span style="background-color: transparent;">Standardize the campaign brief-to-deployment process in ClickUp.</span></li></ul></li></ul><div><strong style="background-color: transparent;">Month 2: Experimentation Launch</strong></div><ul><li><ul><li class=""><span style="background-color: transparent;">Successfully build and launch the first 5 experiments from the Lifecycle Roadmap.</span></li><li class=""><span style="background-color: transparent;">Establish a streamlined "Learning Review" process to report findings back to the Strategy Manager.</span></li></ul></li></ul><div><strong style="background-color: transparent;">Month 3: Optimization & Lift</strong></div><ul><li><ul><li class=""><span style="background-color: transparent;">Successfully implement a winning experiment that demonstrates a measurable lift in a core KPI (e.g., 7-day retention or Repeat Purchase Rate).</span></li><li class=""><span style="background-color: transparent;">Identify and execute two technical "quick wins" to improve workflow efficiency or data accuracy.</span></li></ul></li></ul><div><br></div><div style="text-align: justify;"><br></div><div style="text-align: justify;"><strong>What We Offer</strong></div><div style="text-align: justify;"><br></div><ul><li style="text-align: justify;" class="">Competitive salary</li><li style="text-align: justify;" class="">Initial stock options grant</li><li style="text-align: justify;" class="">Annual performance bonus</li><li style="text-align: justify;" class="">Health, dental, and vision plans </li><li style="text-align: justify;" class="">Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.</li><li style="text-align: justify;" class="">Continuous learning opportunities </li><li style="text-align: justify;" class="">Unlimited PTO</li><li style="text-align: justify;" class="">Paid parental leave</li><li style="text-align: justify;" class="">Empowering opportunities for growth in a dynamic entrepreneurial environment</li></ul><div style="text-align: justify;"><br></div><div style="text-align: justify;"><strong>Equal Opportunity Employer</strong></div><div style="text-align: justify;"><br></div><div style="text-align: justify;">At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.</div><div style="text-align: justify;"><br></div><div style="text-align: justify;"><em>Want to learn more about our privacy practices? Check out our </em><a href="https://www.felixpago.com/en/legal" rel="noopener noreferrer" target="_blank"><em>Privacy Policy</em></a><em>.</em></div><div><br></div><div><br></div>