Credentialing Manager

Overview Our mission is Better Health. Our passion is helping others.   What’s Your Why?   Are you looking for a career opportunity that will help you grow personally and professionally? Do you have a passion for helping others achieve Better Health? Are you ready to join a growing team that shares your mission?   Why Join Our Team: At Better Health Group, it’s our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don’t just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group. Responsibilities   Position Objective:   The Credentialing Manager (Operations) is an operational role that is responsible for overseeing the day-to-day activities of the department to ensure smooth and efficient operations. This role will report to the Director of Operations and part of the larger Operations team.        Responsibilities:   Manage and supervise daily operational activities to ensure they align with organizational goals Implement and enforce operational policies and procedures Lead and motivate a team of operational staff Provide guidance, training, and support to team members to enhance their performance and development Identify areas for process improvement and implement changes to enhance efficiency Collaborate with cross-functional teams to streamline workflows Effectively allocate and manage resources, including personnel, equipment, and budget Monitor resource utilization and make recommendations for optimization Implement and maintain quality control standards to ensure the delivery of high-quality products/services Conduct regular audits and assessments to identify and address areas for improvement Foster open communication channels between departments to ensure smooth collaboration Coordinate with other managers to align operational processes with overall organizational objectives Develop and monitor key performance indicators (KPIs) to track operational performance Analyze data and prepare reports to inform decision-making Identify training needs within the operations team and develop programs to enhance skills Implement ongoing professional development initiatives Additional duties as assigned     Position Requirements/ Skills:   Bachelor’s Degree in business administration, healthcare administration, or related field required, Master’s Degree preferred 5+ years experience of proven success in an operations management role Bilingual a plus Computer literacy in Google Suite and Microsoft Office products. Demonstrated ability to manage multiple priorities in a fast-paced environment Ability to handle confidential information in a professional manner Ability to make sound business judgments Excellent interpersonal skills and ability to work with and manage a variety of people Excellent communication skills both written and verbal Strong leadership and analytical skills Must be organized and detail-oriented Ability to build & motivate teams Possess excellent presentation and organizational skills; ability to collaborate, manage, and expand relationships across the organization and with all levels of management Physical Requirements:   Ability to remain in a stationary position, often standing or sitting for prolonged periods of time Communicating with others to exchange information Repeating motions that may include the wrist, hands, and/or fingers Assessing the accuracy, neatness, and thoroughness of work assigned Must be able to lift at least 15lbs at times     Key Attributes/ Skills:   Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments Is able to work within our Better Health environment by facing tasks and challenges with energy and passion Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals Demonstrated ability to handle data with confidentiality Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision Excellent organizational, time-management, and multi-tasking skills with strong attention to detail Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans Strong interpersonal and presentation skills Strong critical thinking and problem-solving skills Must be results-oriented with a focus on quality execution and delivery Appreciation of cultural diversity and sensitivity toward the target patient population     Compensation & Benefits: We offer a compensation w/bonus and a comprehensive benefits package: Medical, dental, vision, disability, and life 401k, with employer match Paid time off Paid holidays