About Swipehouse
Swipehouse is a performance-driven creator platform built by Hamster Garage - the affiliate agency behind programs for Uber, MasterClass, Xero, Reddit, and more. We connect social media creators with brand affiliate programs on a pure performance basis: creators get paid when they drive sales, and brands only pay for results. We currently run 15+ active brand programs across categories including travel, education, food, beauty, and SaaS. We're growing fast and we need a people-first team member to own the creator side of the business.
The Role
This is a 100% creator-facing role. Your job is to recruit, activate, and manage creators across Swipehouse's brand programs - making sure they have everything they need to start earning and keep creating. You'll be the main point of contact for creators on the platform: approving applications, reviewing content, answering questions, solving problems, and building relationships.
This role is not a sideline or a small part of a bigger job. It is the job. You'll be managing creators across multiple brand programs simultaneously, each with its own commission structure, content guidelines, and requirements. Strong organisation and the ability to context-switch quickly are essential.
What You'll Do
Creator Recruitment & Activation
Review and approve creator applications across all active brand programs - evaluating content quality, follower count, platform presence, niche fit, and brand safety.
Reach out to approved creators to get them activated - meaning they create their affiliate link and start posting content.
Follow up with creators who have applied but not yet started, identifying what's blocking them and removing those blockers.
Send targeted outreach to shortlisted creators for specific campaigns, especially flat fee + commission activations.
Video Review & Content Compliance
For managed brand programs, creators must submit videos for review before they can post. You'll own this process end-to-end:
Conditionally approve creators and request a video submission via in-app messaging.
Review submitted videos against brand-specific compliance checklists - checking CTAs, affiliate link placement, language guidelines, logo usage, disclosure requirements, and tone.
Provide clear, specific feedback to creators when videos need revisions - keeping the conversation warm and helpful, not bureaucratic.
Once the video passes review, fully approve the creator so their affiliate link activates.
For brands that require it - share the approved video with the brand team for final sign-off and relay any feedback back to the creator.
Creator Relationship Management
Be the day-to-day contact for creators on the platform - reply to every message. Answer questions about programs, commissions, content guidelines, and payment in a tone that feels like a real person, not a script.
Manage the creator email inbox - review AI-drafted replies, edit where needed, and send. Flag anything that needs human judgment or escalation.
Coordinate bonus payments and any brand-specific requirements with internal teams.
Flag creators who are strong performers so they can be prioritised for campaigns and higher commissions.
Brand Program Support
Manage creator pipelines across all active programs simultaneously - tracking who's applied, who's approved, who's posted, and who's converting.
Coordinate with brand account managers to relay creator feedback, flag compliance issues, and share performance updates.
Support campaign launches - messaging the right creators at the right time with the right brief.
Help build out creator notes, messaging templates, and SOPs as programs scale.
Operations & Reporting
Maintain creator tracking sheets/folers and dashboards - keeping records clean and up to date across all active programs.
Flag patterns: creators who are stuck, programs that are underperforming, messaging that isn't converting.
Eventually take on discrete ownership of entire brand programs as you ramp up.
Who We're Looking For
You don't need to have done this exact job before. You do need to be the kind of person who genuinely enjoys talking to people, takes ownership without being asked, and gets things done without a lot of hand-holding.
Must-haves
Recent college graduate or early-career professional with a degree in marketing, communications, business, or a related field.
Outgoing, warm, and naturally good at building rapport - you should enjoy talking to creators, not find it draining.
Excellent written communication in English - specifically in a casual, human, warm tone. You will be tested on this. Formal or scripted writing is a disqualifier.
Highly organised - you'll be managing creator conversations across brand programs simultaneously, each with different rules and requirements.
Comfortable working US-aligned hours since our creators are primarily US-based.
Comfortable with ambiguity and building processes from scratch - this is an early-stage startup.
Self-starter who doesn't need to be managed closely.
Familiarity with social media platforms (TikTok, Instagram, YouTube) and how creators and influencers operate on them.
Nice-to-haves
Experience with affiliate marketing, influencer management, or creator economy platforms.
Experience reviewing or evaluating social media content for brand fit, compliance, or quality.
Familiarity with tools like Impact, Google Sheets, Slack, or similar.
Comfortable working alongside AI tools.
What Success Looks Like
In your first 20 days:
You know the platform inside out - how creators apply, how links are generated, how commissions work, how video review works.
You're responding to all creator messages within 24 hours across all active brand programs.
You've helped activate at least 10 creators who were previously approved but hadn't started.
Your messages to creators feel natural and human - not scripted.
In your first 40 days:
You own the creator pipeline for at least two brand programs end-to-end - from application review to video compliance to activation.
You've contributed to the launch of a new brand program - onboarding and activating the first cohort of creators.
You've built or improved at least one internal process or template that makes the team faster.
The creator email inbox is consistently at or near zero.
What You'll Get
A front-row seat to building a creator commerce platform from the ground up.
Opportunity to work with some of the biggest brands.
Real ownership - your work directly impacts creator activation rates and brand revenue.
A chance to grow into a senior role as the company scales. If this works, we hire more people under you.
Remote, flexible working environment.
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