ABOUT US
At TTC, we are
Enriching lives by connecting people and places.
For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.
OUR VALUES
Everything we do is guided by our five shared commitments:
• Value Every Voice
• We put people first.
• Act with Integrity
• We do what’s right.
• Explore Beyond Boundaries
• We’re driven by curiosity.
• Own the Outcome
• We take responsibility for our decisions.
• Succeed Together
• We’ve got each other’s backs.
THE OPPORTUNITY
As a
Contact Center Sales Agent,
you are the critical link between curiosity and conversion. You’ll serve as a trusted advisor, guiding prospective guests and travel partners through the vacation planning journey with confidence, enthusiasm, and expertise. You’ll manage inbound and outbound leads, actively engage warm prospects, and convert interest into bookings using a consultative, relationship-based sales approach.
If you’re energized by closing sales, delivering standout guest experiences, and growing in a fast-paced, customer-first environment, we invite you to join our high-performing sales team. Here, sales enablement meets purpose—and your success fuels our guests’ unforgettable journeys.
KEY RESPONSIBILITIES
• Convert qualified leads into bookings
by engaging with guests through phone, email, and chat using a strategic consultative sales approach.
• Own your sales pipeline
in Salesforce—log all activity, track follow-ups, and manage your portfolio of opportunities to closure.
• Drive revenue
across both B2C and B2B channels by recommending the right travel experiences based on each guest’s or advisor’s needs.
• Maximize performance
through disciplined lead follow-up, thoughtful discovery, and consistent outbound re-engagement
• Deliver exceptional service
while achieving KPIs tied to conversion, retention, call quality, and guest satisfaction.
• Stay current
on product offerings, brand promotions, and travel trends to maintain expertise and credibility.
• Contribute to team success
by participating in enablement sessions, sharing best practices, and hitting collective goals.
• Build loyalty and repeat business
through personalized service and long-term relationship building.
WHAT YOU BRING
• Goal-Oriented
– You thrive in a target-driven environment and love achieving (and exceeding) quotas.
• Consultative Selling
– You ask smart questions, listen actively, and guide customers to the right-fit product.
• CRM Fluency
– You’re confident navigating Salesforce to manage leads, track activity, and drive conversions.
• B2B/B2C Savvy
– You understand the nuances of both guest-facing and trade-partner support.
• Relationship Builder
– You’re authentic, engaging, and skilled at building rapport that drives repeat business.
• Team Player
– You share wins, collaborate generously, and contribute to a positive sales culture.
• Remote Structured Environment Readiness
• You bring experience working in a highly structured, performance-driven, fully remote environment with clear expectations and accountability measures.
• Schedule Flexibility
• You’re adaptable and able to support a 7-day contact center operation through rotating shifts, including mornings, evenings, weekends, and occasional holidays based on business needs,
• Peak Season Commitment
• You’re willing to step in during high-volume periods and support overtime needs when demand increases.
• Industry Commitment
• You’re open to becoming TICO Certified (Travel Industry Council of Ontario) within your first 60 days of employment, with TTC covering the cost of your initial certification attempt.
• Ability to start full-time if hired, on June 17, 2026.
WHAT WE OFFER YOU
• Competitive Compe
Apply tot his job
Apply To this Job