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Posted May 27, 2026

Construction Customer Success Manager, Mission Critical (80% Travel Required)

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About the position The position is responsible for overseeing the deployment and day-to-day success of Buildots on a major client project. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance. Responsibilities • Lead the relationship, implementation, and success of one of Buildots’ largest clients. • Responsible for the smooth operations of the project and primary point of contact for the entire project team. • Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes. • Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it. • Understand the complexities and work with our internal project managers to best configure the system to support these projects. • Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate • Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features. Requirements • Background of at least 5 years in Civil engineering /construction project management • Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry. • Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand • Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action • People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages. • Great analytical and technical skills • Travel: Required at least 80% • Good vibes and a sense of humor – a must-have! Nice-to-haves • Experience as a VDC Manager in construction projects - Advantage Benefits • Health, dental & vision insurance • 401(k) retirement plan with 4% employer match • Paid time off (vacation and sick leave) • Stock-option grants (for eligible employees) • Hybrid working arrangement • Employee Assistance Program (EAP) • Commuter benefits • Pet insurance • Voluntary life insurance • Voluntary short-term & long-term disability coverage Apply tot his job Apply To this Job