About the position
Reliant Capital Solutions is hiring Remote Collection Representatives for residents of North and South Carolina. This role is for individuals who value integrity, have a strong work ethic, and treat others with dignity and respect. If you are a self-motivated problem solver driven to meet performance goals and enjoy helping people overcome challenges, we want you on our team. This is a full-time position requiring 40 hours per week, with schedule options including Monday-Friday, 8 am to 5 pm or 10 am to 7 pm (two late nights required), and occasional Saturday mornings. As a Collections Representative, you will engage consumers to inform and assist them with managing delinquent accounts, using a consultative approach to identify suitable solutions and negotiate resolutions in the best interest of all parties. You will create a sense of urgency with a customer service demeanor while remaining compliant, positive, and professional.
Responsibilities
• Provide methods and solutions with consumers to resolve delinquent accounts
• Continuously receive inbound calls from and place outbound calls using an auto dialer system
• Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
• Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
• Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
• Perform proper skip tracing techniques to identify consumer contact information
• Abide by the FDCPA and other Federal and State collection regulations at all times
• Adhere to both internal/company policies/procedures and industry-wide compliance regulations
Requirements
• Must be at least 18 years old
• 1-3 years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
• Strong verbal communication skills with the ability to persuade and negotiate
• Computer skills to document calls and navigate software packages, databases and the internet
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members with professionalism
• Ability to commit to working a full time, 40 hour per week, work schedule
• Private and quiet workspace behind closed doors. Work may not be performed in common areas – living room, kitchen, dining room, etc.
• High speed internet with the ability to hardwire via Ethernet from router to the work computer. Wi-Fi and hotspots are not supported.
• You must meet all the technical requirements prior to the first day of training.
• You must live in one of the following states: IN, TN or OH (>30 miles from Headquarters in Gahanna, Ohio)
Benefits
• Medical, Dental, Vision, Life and Disability insurance
• 401K
• Paid Vacation and Holidays
• Paid training provided pertaining to collection industry standards and compliance, client requirements, plus innovative ideas and techniques on customer engagement, negotiation, and dispute resolution
• Advancement potential
• Remote work with all equipment provided