Revenue Group is a leading business process outsourcing company established in 1994, known for its commitment to client satisfaction and exceptional industry reputation. They are seeking a Collections Agent who will be responsible for initiating and receiving calls from customers, negotiating account resolutions, and maintaining accurate documentation in the collections systems.
Responsibilities
- Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers
- The Debt Collector negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards
- Maintains up-to-date customer contact information in the collections systems
- The Debt Collector must have the ability to meet monthly goals, be a team player, excellent verbal, and written skills
- Must be computer literate, abiding by FDCPA, HIPPA, and company regulations
- Understand the Fair Debt Collections Practices Act (FDCPA)
- Other duties as assigned
Skills
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Understanding of customer service practices and principles
- Proficient in relevant computer applications
- 7 Year Background Check
- High school diploma or equivalent preferred
Benefits
- 100% Paid Training
- 401(k) matching
- Paid Time off (PTO) – Up to 10 days your first year!
- 8 Paid Holidays – Including your birthday!
- Referral Program
- Employee Assistance Program (EAP)
- Growth & Continued Training
- Dental & Vision insurance
- Health insurance (including Long & Short-Term Disability)
- Life insurance (Company Paid)
Company Overview
Revenue Group is a financial services company offering hospital referral services and office services. It was founded in 2003, and is headquartered in Cleveland, Ohio, USA, with a workforce of 201-500 employees. Its website is http://revenuegroup.com.