Any region supporting US Hours (LATAM. EU etc)
Key Responsibilities • Troubleshoot and resolve production and non-production issues within defined SLAs • Assess incident severity and respond appropriately to minimize customer impact • Analyze system logs and debug issues to restore services quickly • Perform root cause analysis (RCA) and recommend preventive measures • Communicate incident status and updates to stakeholders effectively • Deploy, monitor, and support application releases across environments • Identify recurring issues, analyze trends, and propose long-term solutions • Automate manual processes to improve operational efficiency • Participate in a 24x7 on-call rotation to ensure continuous support • Work effectively in a fast-paced, high-pressure environment with flexible schedules ________________________________________ Required Skills & Experience • 5+ years of hands-on experience in application support or cloud operations • Strong knowledge of operating systems: Linux (OEL, CentOS, Ubuntu, Amazon Linux) and Windows • Experience with middleware technologies: JBoss, Apache, Tomcat, NGINX • Familiarity with DevOps tools: Jenkins, Terraform, Git, Ansible • Scripting skills in Bash/Shell, Python, Perl, or Groovy • Knowledge of Kubernetes (K8), ArgoCD, HelmChart • Knowledge & Experience on JIRA,Confluance. • Solid understanding of networking concepts: DNS, firewalls, SFTP, file systems, LDAP • Experience with containerization technologies (e.g., Docker, Kubernetes) • Hands-on experience with monitoring tools such as Zabbix, Prometheus, Grafana, ELK stack • Experience working with AWS, OCI, or other cloud platforms • Familiarity with collaboration tools like JIRA and Confluence ________________________________________ Nice to Have • AWS or other cloud certifications • Experience with Agile methodologies (Scrum/Kanban) • Knowledge of databases (Oracle or other RDBMS) and data migration tools • Exposure to big data technologies like Hadoop or Spark • Experience with WebSphere, WebLogic • Familiarity with Elasticsearch, Kibana, EMR • Experience supporting tools like Informatica or Looker