The University of Texas at Austin is seeking a Clinical Operations Associate to support the Texas Child Health Access Through Telemedicine (TCHATT) program. The role involves creating patient charts, scheduling telehealth appointments, and collaborating with stakeholders to ensure efficient patient care and service delivery.
Responsibilities
- Gather needed information and forms to create client charts in the electronic health records
- Support families, by phone, email or as requested in clinical visits, who need extra assistance in completing required forms, have language barriers, or trouble accessing virtual telehealth services
- Ensure accuracy in entering and documenting protected health information and follow workflows and processes closely to avoid error and ensure efficiency
- Completes documentation in the clinical record related to interaction with individuals-served, families and other service providers in an accurate and timely manner, and in accordance with professional ethics and with both federal and state regulations
- Schedule appointments
- Collaborate with care coordinators, supervisors, and clinicians to ensure scheduling conflicts are avoided, parties receive accurate appointment information, and patient data is managed appropriately
- Complete appointment confirmation calls, ensuring patients attend their appointment, and support with rescheduling requests
- Respond to stakeholder inquiries and requests in a timely manner via phone, text, email, virtual calls and other program platforms
- Follow policies around documentation standards and timelines, processing internal and external requests, and identify solutions to issues or complications that may arise related to patient care
- Other duties as assigned
Skills
- Bachelor's degree in social work, psychology, education, or a related field and one year of experience at the Administrative Assistant level, or high school graduation or GED with five years of clerical experience, including one year of experience at the Administrative Assistant level
- One year of full-time equivalent applicable experience may be substituted for each thirty semester hours of college credit earned, or vice versa; however, a minimum of one year of applicable experience is required
- Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena, Calendly
- Relevant education and experience may be substituted as appropriate
- Bachelor's degree in social work, psychology, education, or a related field
- Two (2) years of administrative experience
- Experience in a medical, mental health, educational, or other related setting
- Bilingual in Spanish and English
- Ability to multitask and respond to multiple requests in a limited time frame
- Ability to communicate effectively with an interdisciplinary team
- Handle and triage unpredictable complex issues and needs
- Maintain regular, reliable, and punctual attendance
- Demonstrated ability to be flexible and adaptable to change
Benefits
- Teacher Retirement System of Texas (TRS)
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