This is a remote position.
SOLO Network, the flagship product of SPARK+, is an AI-powered upskilling and credential-first platform that helps learners build skills, showcase achievements, and connect with opportunities. We work closely with students, educational institutions, and employers to create a stronger bridge between learning and careers.
We are looking for a proactive and people-focused Client Relations Associate who can build strong relationships with institutions, learners, and partner organizations while ensuring a smooth and positive experience across the SOLO ecosystem.
The ideal candidate should have excellent communication skills, strong coordination abilities, and a passion for helping clients and users achieve success through the platform.
Responsibilities
• Coordinate regularly with clients, institutions, admins, and users to understand product usage, feedback, and challenges.
• Collect client insights, feature requests, user concerns, and improvement suggestions and communicate them to internal teams.
• Work closely with product, tech, operations, and marketing teams to ensure proper coordination and smooth execution.
• Monitor platform usage and identify areas where clients may require additional support or guidance.
• Conduct regular follow-ups with clients to ensure smooth onboarding, engagement, and adoption of the platform.
• Support clients with platform-related queries, workflows, and usage guidance.
• Help track issues, updates, and client concerns to improve overall client satisfaction.
• Assist in preparing feedback summaries, reports, product improvement notes, and client success updates.
• Conduct product walkthroughs, demos, onboarding sessions, and review meetings when required.
• Work with internal teams to help improve user experience, platform engagement, and product adoption outcomes.
Requirements
• Strong communication and relationship management skills.
• Good coordination and follow-up abilities.
• Basic understanding of technology, digital products, and platform workflows.
• Ability to understand client requirements and communicate them clearly to internal teams.
• Problem-solving mindset with attention to detail.
• Comfortable working with cross-functional teams and managing multiple conversations.
• Confident, organized, and client-focused.
• Interest in technology, upskilling, education, and product-driven environments.
Benefits
• Hands-on experience in client success, product operations, and product feedback management.
• Opportunity to work closely with product, tech, and business teams.
• Exposure to real-world product improvement and client engagement processes.
• Practical learning in product adoption, onboarding, coordination, and communication.
• Opportunity to grow into higher client success or product-focused roles based on performance.
• Flexible and collaborative work environment.