At Green House, we go beyond creative ideas—we help brands grow through real-world execution, strong partnerships, and measurable results. By combining creativity with strategy, we focus on driving impact where it matters most. As a Frontline First agency, we bring brands to life through retail execution, field activation, and data-driven decision making—working with some of the most recognized and exciting brands in the industry.
We believe great ideas come from diverse perspectives and bold thinking. Our team is passionate about building meaningful connections and delivering results for our clients.
If you’re excited about making an impact, bringing brands to life, and growing your career, Green House is the place to do it.
Job Summary
The Client Operations Manager plays a critical role in ensuring the successful execution of client programs, retail marketing initiatives, experiential campaigns, and field operations. This position serves as the operational hub between clients, internal teams, vendors, field staff, and agency partners to keep projects organized, on track, and delivered with excellence.
The ideal candidate is a highly organized project manager who thrives in a fast-paced environment, enjoys solving complex operational challenges, and excels at coordinating multiple stakeholders. If you're passionate about driving operational efficiency, improving processes, and delivering exceptional client experiences, we'd love to hear from you.
Key Responsibilities
- Manage the day-to-day operational execution of client programs, retail activations, experiential marketing campaigns, and field initiatives.
- Coordinate cross-functional teams, vendors, agency partners, and field staff to ensure projects are delivered on time and within scope.
- Develop and maintain project plans, timelines, documentation, meeting recaps, and status updates while keeping stakeholders informed.
- Monitor project milestones, budgets, staffing, deliverables, and operational risks, proactively identifying issues and recommending solutions.
- Support activation logistics, including vendor coordination, staffing, inventory, reporting, and market readiness.
- Track program performance and analyze operational data to identify trends, opportunities, and areas for improvement.
- Prepare accurate reports, dashboards, and project documentation that support client communication and leadership decision-making.
- Ensure consistent use of project management tools, reporting systems, and operational processes across teams.
- Collaborate with Finance, Analytics, Technology, Account Management, and field leadership to improve workflows and operational efficiency.
- Identify process improvements that enhance execution quality, reporting accuracy, and overall client satisfaction.
Qualifications
- Bachelor's degree in Business, Marketing, Communications, Operations, or a related field preferred.
- 4–6 years of experience in project management, client operations, field marketing, experiential marketing, agency operations, or related roles.
- Proven ability to manage multiple projects simultaneously while balancing competing priorities and deadlines.
- Experience coordinating cross-functional teams, vendors, clients, and external partners.
- Strong project management, organizational, and problem-solving skills with exceptional attention to detail.
- Experience using project management platforms (such as Monday.com), Microsoft 365, SharePoint, CRM systems, and reporting tools.
- Comfortable analyzing operational data and preparing reports that support business decisions.
- Excellent written and verbal communication skills with the ability to build strong relationships across all levels of an organization.
- Self-starter who thrives in a collaborative, fast-paced environment and continuously looks for ways to improve processes.
- Willingness to travel occasionally to support client meetings, market visits, field activations, and training as needed.
- This is a fully remote position that offers the flexibility of working from home while collaborating closely with clients and cross-functional teams across the organization. The standard work schedule is Monday through Friday, 8:00 AM to 5:00 PM. Candidates should be available during these core business hours to support team collaboration, client meetings, and project execution.
- Success in this role requires a dedicated home office with reliable high-speed internet, the ability to manage multiple priorities in a fast-paced environment, and strong communication skills while working independently and as part of a collaborative remote team. Occasional travel may be required for client meetings, field visits, activations, training, or other business needs.
- Salary Range: $75,000 - $85,000
- Bonus Potential: 10%
- Communication Allowance: $150 per month
- Wellness Benefit: $50 per month
- Medical, vision, and dental insurance available
Why Green House?
Health & Wellness: Comprehensive medical, dental, and vision coverage to support you and your family
Unlimited Paid Time Off: Generous flexibility to support work-life balance and personal well-being
Paid Holidays: Company-observed holidays to ensure time to recharge and disconnect
Equipment Provided: Company-issued computer/tools to set you up for success
Growth Opportunities: Clear paths for professional development, skill-building, and internal mobility
Innovative Work Environment: Collaborate with high-performing, creative teams in a fast-paced, supportive culture
Referral Bonus Program: Earn rewards for bringing great talent into the organization
Interview Process
- Self-recorded video interview
- Video interview with hiring team (must be on camera)
- Panel video interview (must be on camera)
Green House is strongly committed to creating a diverse, equitable, and inclusive workplace. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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