Join Our Team as a Remote Client Intake Specialist!
Are you looking for a rewarding career where you can make a meaningful impact? Are you strongly bilingual or multilingual? As a Client Intake Specialist, you will play a pivotal role in the family law process, providing clients with their first point of contact and setting the stage for a positive experience. In this position, you will guide clients through their initial legal steps, gather key information, and collaborate with our attorneys to ensure a smooth and efficient process. This role offers the opportunity to enhance your organizational and customer service skills in a dynamic, remote environment.
Key Responsibilities:
• Conduct initial calls with clients to assess their needs and gather essential details regarding their cases.
• Utilize our CRM to document client interactions and maintain accurate records.
• Act as a central point of contact by scheduling consultations and facilitating communication between clients and attorneys.
• Provide administrative support by managing calendars, scheduling appointments, and responding to client inquiries.
• Work closely with legal teams to ensure timely follow-up and clear communication throughout the client’s journey.
What We’re Looking For:
• Someone living outside of the United States of America
• Strong organizational skills with a keen attention to detail.
• Bilingual English- Mandarin and/or Cantonese.
• Excellent communication abilities, both written and verbal, to interact effectively with clients and team members.
• Ability to manage multiple tasks independently in a fast-paced environment.
• A customer-centric mindset with a passion for providing exceptional service and creating positive client experiences.
If you’re ready to bring your skills, passion, and professionalism to a remote team that values your contributions, we invite you to apply and help us make a meaningful difference in the lives of our clients.
Job Types: Full-time, Contract
Pay: $7.00 - $10.00 per hour
Work Location: Remote