Call Center Agent - DOS

Department: Contact Center Location: Remote - USA Compensation: $16.00 - $17.00 / hour Description PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of State, Division of Corporations. This position requires excellent customer service skills and a professional phone presence. If you're looking for a remote opportunity with a reputable company, we encourage you to apply. We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities. Key Responsibilities We Are Looking For: • Exceptional Communication: You possess excellent interpersonal skills, demonstrating friendliness and patience in a fast-paced, high-volume call environment. • Full-Time Availability: You are available to work a consistent Monday through Friday schedule, 8:00 AM to 5:00 PM EST. • Technical Proficiency: You are comfortable using computers and navigating software applications. • Required Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance. • Dedicated Workspace: You have a quiet, distraction-free home office environment. • Residency: We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities. • Background Check: You are able to pass a background check. Skills, Knowledge and Expertise Minimum Requirements: • Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload. • Professional Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance. • Schedule Availability: Candidates must be available to work a Monday through Friday schedule, from 8:00 AM to 5:00 PM ET. • Residency Requirement: We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying. Benefits Pay • $16 per hour (English) • $17 per hour (Spanish) Benefits • Remote Work Flexibility: Enjoy the convenience and comfort of working from your home. • Comprehensive Paid Training: Receive thorough training to ensure your success in the role. • Robust Benefits Package: • Medical, Dental, and Vision Insurance • Life Insurance • Supplemental Benefits • 401K Retirement Savings Plan • Generous Time Off: Benefit from paid holidays and paid time off. We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.