Intercom is a company focused on AI Customer Agent solutions, aiming to enhance customer experiences. The Business Development Representative will drive revenue growth by generating pipeline and engaging with prospects and customers, while collaborating with various teams to improve sales processes.
Responsibilities
- Pipeline Generation: Partner with Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities
- Customer Engagement Across the Funnel: Work with both new prospects and existing customers. You'll engage with customers at different stages, from first touch through to adoption and expansion, giving you a broader view of the sales cycle than most BDR roles offer
- Multiple Sales Motions: You'll operate across both high velocity and more complex sales cycles. Some deals move fast and reward speed. Others involve multiple stakeholders and require patience, research, and coordination with Account Executives. You'll learn how to work both
- Product Expertise: Build deep knowledge of Fin's Customer Agent and Sales Agent products. You'll need to clearly articulate the problems these products solve and speak credibly with prospects about them
- Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and Customer Success to improve how we generate and convert pipeline for these products. Your proximity to customers means your feedback matters
Skills
- Strong desire to build a career in Sales. You want to be in a closing role in the future and you see this as the path to get there
- 1+ year of customer-facing work experience. Sales or SaaS experience is a plus
- Comfortable working at pace. This is a high velocity motion, you need to be able to move quickly and prioritize well
- Prospecting skills across cold calling, email, and social. You know how to engage people who aren't expecting to hear from you
- Communication. You can articulate ideas clearly, adapt to different audiences, and you listen as well as you talk
- Growth Mindset. You're self-aware, you seek feedback, and you treat every day as a chance to get better
- Results Oriented. You don't settle. You're hungry to hit your numbers and raise the bar for yourself and the team
- Curiosity about AI and how it's changing sales and customer service. You don't need to be technical, but you need to be interested
- Bachelor's Degree preferred
- Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family!
- All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).
- Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
Company Overview
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. It was founded in 2011, and is headquartered in San Francisco, California, US, with a workforce of 1001-5000 employees. Its website is https://www.intercom.com.