Will close to submissions on 05/14 at 5:00PM EST.
Interview Process: 1 round, Virtual/Online
Duration of the Contract: 12 months
Possibility for Extension: Yes
Work Location: Remote - Onsite during projects or at regular monthly/ quarterly intervals.
Candidate Location: Candidate MUST be able to commute to the Columbia office as needed. (Resources must be local to South Carolina ONLY).
Daily Duties / Responsibilities:
This implementation assistance would include, but is not limited to:
• status reporting of operational support tasks and related work efforts.
• identifying metrics and key performance indicators (KPIs) of processes and their output.
• create, manage and maintain policy, plan, process, procedure and other program documents such as process flows, standard operating procedures, desk manuals and procedural guidelines.
• review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors
• Monitor and Support deadlines, milestones and activities
• Apply change, risk and resource management
• Document all meetings attended, directives, and significant phone conversations.
• Develop and deliver professional technical Program updates to DIS leadership and supporting staff.
• Communicates with IT leadership, business leadership and IT Business Consultants to communicate program strategy, direction and changes.
• Responsible for tracking key project milestones and recommending adjustments to Project Managers
• Must possess extensive knowledge and expertise in the use of microsoft office tools.
Required Skills (rank in order of Importance):
• Excellent technical writing skills; Technical writing experience
• ability to create effective and clear process flows and similar diagrams in powerpoint or visio
Preferred Skills (rank in order of Importance):
• Simultaneously manage multiple reporting requirements
• strong schedule management and planning skills
• support regulatory compliance projects
• 5+ years of experience in technical writing
• Experience with technical SOP documentation and graphic creation in visio
Required Education/Certifications:
• bachelor's degree or an associate's degree with 2 years of experience
SOFT SKILLS:
• Excellent problem-solving ability
• Excellent team player
• Excellent communication (Written and verbal) skills
• ability to work at a high-volume and fast pace
• strong collaborator and strong ability to meet deadlines
• ability to identify, map, and support business processes.