FUJIFILM Canada is a company that innovates in various sectors, and they are seeking a Bilingual Customer Service Representative to manage inquiries and coordinate shipments. In this role, you will play a key part in resolving customer issues and ensuring satisfaction through effective communication and organization.
Responsibilities
- Communicate professionally with customers via phone, email, and chat
- Manage the Customer Service email inbox, ensuring timely and accurate responses to all inquiries
- Follow up on customer requests after initial contact to ensure needs are fully met and any outstanding issues are resolved
- Review and assign gifting tickets within 24 hours of receipt using the GOMS ticket system
- Conduct regular follow-ups on open tickets every two weeks to monitor progress and address unresolved matters
- Generate shipment numbers for the Lab to facilitate re-shipment of returned orders
- Provide the 3PG team with weekly backorder reports
- Submit billing adjustments through the FAN (Financial Accounting System)
- Track shipments both internally and externally, investigating and resolving short shipment claims
- Create and issue return authorization numbers as needed
- Process Speedy invoices and credits for the Finance Department
- Support other Customer Service team members with daily tasks as required
Skills
- Fluent in both English and French
- 1-3 years of experience in a customer service or administrative role, preferably working with both retailers and end users
- Strong customer service skills, including active listening, problem-solving, and conflict resolution
- Exceptional organizational and interpersonal skills
- Ability to interact professionally, take ownership of issues, and follow through to resolution
- Proficient computer skills, including accurate data entry and the ability to learn and use various software applications effectively
- Excellent verbal and written communication skills in both English and French are required
- Previous experience working with SAP is a strong asset
Benefits
- Annual performance-based bonus in accordance with the Annual Corporate Performance Bonus Plan
- Comprehensive benefits package that includes extended health, dental, and vision coverage
- Defined contribution pension plan
- Paid vacation, personal and sick days
- Wellness programs to support your overall well-being
- Exclusive discounts on Fujifilm products
- Permanent hybrid work model, allowing you to split your time between working remotely from home and collaborating onsite at our Mississauga office
Company Overview
Beginning in 1934 as Japan's pioneering photographic film maker, Fujifilm has leveraged its imaging and information technology to become a global presence in healthcare, graphic arts, optical devices, highly functional materials and other high-tech areas. It was founded in undefined, and is headquartered in Mississauga, ON, CA, with a workforce of 201-500 employees. Its website is http://www.fujifilm.ca.