About the position
Enjoy a work / life balance while working remotely from home! Review and execute the billing, claims, and payment processes for Multi-Site clients to help departments resolve their revenue cycle challenges. As the DSO Success Consultant, you will work directly with our Multi-Site Practices to understand and support their existing processes to manage accounts, while providing expert-level support and communication to help improve insurance collections.
Responsibilities
• Clock in Monday-Friday 8am-5pm or 9am-6pm
• Manage and facilitate revenue cycle workflow for Multi-Site client base
• Manage Denials and Claim Adjudication whenever necessary or within the parameters of the client’s needs
• Operate within the dental industry’s Best Practices when managing accounts
• Must respect and maintain confidentiality following strict HIPAA/PHI regulations.
• Ensure maintenance and retention of clients by meeting all Brand Promise Expectations
• Ensure the highest level of customer service by demonstrating thorough knowledge of Dental Revenue workflows and effective communication
• Notify and document challenges and opportunities for improvement to review with your DSO Team Leader and Regional Leader
• Attend all team meetings, Office and DSO Team Leader 1:1 when scheduled
• Other duties as assigned
Requirements
• MUST HAVE DENTAL BILLING EXPERIENCE
• AxiUm practice management experience
• Full daytime availability
• Two (2) years dental knowledge - 2-3 years of progressive dental claims management, streamlined billing processes and/or Dental Front Office experience a plus.
• Meet the IT requirements
• Professionalism - Demonstrate professional behavior and should consistently be at the high-end of meeting expectations or consistently exceeding expectations.
• All Encompassing Role - Will require candidates to perform duties that include all areas of Revenue Cycle Management in order to meet the needs of the practices we service. Ideal candidates should exhibit a high interest in learning new programs and Practice Management Software.
Nice-to-haves
• Denti-CAL - Experience is a bonus/preferred.
Benefits
• POTENTIAL monthly bonus