Overview
The Associate Project Manager is responsible for coordinating customer implementation projects from initiation through project closure. They are responsible for project scheduling and coordination, budget control, non-conformity resolution, and risk management.
This is an entry-level to early-career project management role responsible for managing small to moderately complex customer implementations, operating under limited oversight and aligned with established project management methodologies.
Responsibilities
Utilize the Project Implementation Methodology and related tools to bring projects to successful completion within scope, on time, and within budget.
Facilitate and coordinate client meetings using engaging, informative presentation methods.
Create and maintain project documentation utilizing standards prescribed by the
Project Management team
Develop, maintain, and track project plans, including timelines, milestones, dependencies, deliverables, and action items.
Manage timely and effective communication with key customer and internal stakeholders.
Monitor project scope against contractual commitments and escalate potential out-of-scope requests appropriately.
Oversee activities of project personnel to ensure projects progress on schedule and milestone commitments are met.
Identify, track, communicate, and escalate project risks, issues, dependencies, and customer decision delays in a timely and appropriate manner.
Provide support to other Project Management team members, as directed
Coordinate with cross-functional teams (e.g., Services, Sales, Support) to ensure alignment and successful customer outcomes.
Maintain accurate project data, status reporting, forecasts, and milestone tracking in company systems.
Basic Qualifications
Bachelor’s degree, equivalent international qualification, or relevant professional experience.
Proficiency with Microsoft Windows and Microsoft Office.
Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Facilitation and project management skills
Organizational, multi-tasking, and time management skills
Able to thrive in a fast-paced environment.
Ability to work independently and in a team environment
Self-motivated with the ability to complete projects in a timely manner
Average travel requirements for this role are approximately 30% annualized and may vary by region and customer needs.
Ability to collaborate effectively with geographically distributed and cross-cultural teams.
Ability to support customer engagements across global time zones, with regular overlap required for North American business hours.
Proficiency/fluency in English, both written and verbal.
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