At arenaflex, we're revolutionizing the world of sports science and technology, empowering athletes and teams to perform at their best. Our mission is to improve the performance of athletes and teams, and we're looking for a talented and enthusiastic Associate Customer Success Specialist to join our team.
**About arenaflex**
arenaflex is a leading provider of sports technology and science solutions, working with over 4,000 teams around the world. Our innovative solutions include wearable technology, video analytics, and athlete monitoring solutions, designed to help athletes and coaches "play smart" in a world where 1% can literally mean the difference between winning and losing. We're passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.
**The Role**
As an Associate Customer Success Specialist, you'll be a key player in the growth of our region, providing high-quality training, education, and support to arenaflex's customers across the entire range of athlete tracking hardware and software solutions. This role is based remotely in North America, and you'll have the opportunity to work with a diverse range of customers, from elite sports teams to grassroots organizations.
**Key Responsibilities**
* Account manage a select portfolio of teams within your dedicated territory
* Account manage arenaflex teams who utilize our online service platform (Unleash and Zendesk)
* Educate customers on best practice when utilizing arenaflex technology and value proposition
* Involvement in Pre-Sales activities to drive new business success. This will include performing product demonstrations/training. For all New, Renewal, Cross Selling and Upselling activities.
* Assist business development managers with contract extensions through promoting best practice behaviors of arenaflex customers
* Produce Customer Success Qualified Leads to drive new business opportunities through existing customers
* On-going remote support to our growing customer base on arenaflex's entire range of athlete monitoring hardware and software solutions
* Customer service initiatives, follow-up calls, visits, emails and communication central to creating a great customer experience
* Logging and maintaining Customer Health through active account management with action plans to improve customer health where necessary
* Product feedback and innovation internally
* Provide evidence-based, scientific materials for marketing, internal and external purpose
* Maintain a large database of information
* Aid in the data analysis of our elite teams where required
* General representation of arenaflex at domestic and international conferences where required
* Research and development of arenaflex's product stack
**What You'll Need**
* Minimum 1+ years working in the elite sporting environment
* Understanding of performance monitoring tools such as GPS; Video Analysis; Tactical applications
* Understanding of statistical analysis of large data sets
* Proficient with using tools such as Microsoft Excel and Google Sheets for analysing large data sets
* Experience with PowerBI and Tableau
* Account management experience with a large customer base
* Great communication skills to foster new relationships and build on existing relationships with a select customer portfolio
* Ability to analyse, and interpret data
* Effective communication to articulate findings to coaches, athletes, and other performance staff
* The desire to influence the performance management of elite sports
* Ability to work individually and with a larger regional team
* Communicate effectively with key stakeholders, particularly software and hardware engineers
* Bachelor's degree in Exercise and Sport Science required
* Sports science related experience within team sports is desirable.
**Why arenaflex?**
* We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
* We encourage our people to have constructive, open and honest communication; to make arenaflex extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
* Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability even beyond what it is today.
* We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better.
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work with a leading provider of sports technology and science solutions
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible working arrangements, including remote work options
* Access to cutting-edge technology and innovative solutions
* Opportunity to work with a diverse range of customers and stakeholders
**How to Apply**
If you're passionate about sports science and technology, and you're looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We're an equal opportunities employer, and we welcome applications from diverse candidates.
**Important Notice**
arenaflex is aware of ongoing scams where individuals falsely claim to represent arenaflex. If you are applying via a third-party website such as LinkedIn or Indeed, please verify that the role is listed on our official careers page: arenaflex.com/careers. All legitimate arenaflex recruiters use email addresses ending in @arenaflex.com or @arenaflex.net.
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