Join arenaflex, the world's leading consumer intelligence company, in a dynamic role that combines strategic thinking, industry expertise, and exceptional client relationships. As an Associate Client Manager, Customer Success, you will be responsible for driving timely outcomes and client value through the data and analytics that drive the overall customer experience and elevate arenaflex's performance. This role requires a deep understanding of the customer's business and industry, as well as the ability to identify new opportunities for arenaflex to drive value.
**About arenaflex**
arenaflex is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, arenaflex combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—areaflex delivers the Full View. arenaflex is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
**Job Summary**
As an Associate Client Manager, Customer Success, you will be responsible for all client activity and the overall success of arenaflex at the customer. This includes driving timely outcomes and client value through the data and analytics that drive the overall customer experience and elevate arenaflex's performance. You will work closely with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity.
**Responsibilities**
* Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
* Understand and leverage arenaflex solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
* Drive strategic thought leadership with customers leveraging arenaflex tools and assets
* Identify opportunities for increased partnership and elevate those opportunities to organizational partners
* Facilitate clear day-to-day communications with customers, proving the value of arenaflex solutions in support of growth, adoption, and value creation
* Ensure on-time delivery of solutions to achieve forecasted revenue on-time
* Identify potential revenue opportunities with customers and handoff to Account Developers to enable them to achieve sales goals
* Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome
* Lead client presentations with proactive insights and action-oriented recommendations
* Ensure client stakeholders buy into outcomes and value arenaflex is delivering to them
* Partner with Client Delivery teams to ensure timely delivery of monthly data and reporting
* Understand client structure and organization
* Determine ROI of arenaflex recommendations and solutions
* Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing
**Qualifications**
* College/University Undergraduate or master's degree
* Prior experience with arenaflex solutions
* Collaborating with teams and working in a matrixed environment
* Time management & prioritization
* Experience working with complex client relationships and client issue resolution
* Highly proficient in Microsoft Office
* Proficiency in BI Tools a plus (PowerBI, Tableau)
* Demonstrated strength in data analysis & working with Syndicated, Panel, POS data highly preferred (Nielsen, IRI, Kantar, Numerator to name a few)
* 2-3 years of CPG/Retail industry experience preferred
**Skills and Competencies**
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong time management and prioritization skills
* Ability to work collaboratively with internal partners and stakeholders
* Strong industry knowledge and understanding of customer business issues
* Ability to develop and maintain strong relationships with customers
* Strong data analysis and interpretation skills
* Ability to identify opportunities for increased partnership and elevate those opportunities to organizational partners
**Work Environment and Company Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We believe that our employees are our greatest asset and are committed to providing them with the resources and opportunities they need to succeed. Our company culture is built on the following values:
* Collaboration: We believe that collaboration is key to success and strive to work together as a team to achieve our goals.
* Innovation: We believe in thinking outside the box and are committed to innovation and creativity in all that we do.
* Customer Focus: We are committed to delivering exceptional customer service and strive to understand and meet the needs of our customers.
* Integrity: We believe in doing the right thing and are committed to acting with integrity in all our interactions.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including a base salary, bonus, and benefits. Our benefits package includes:
* Flexible working environment
* Volunteer time off
* LinkedIn Learning
* Employee-Assistance-Program (EAP)
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to providing our employees with the resources and opportunities they need to succeed. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Leadership development programs
* Industry conferences and events
* Online training and development courses
**How to Apply**
If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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