Associate - Accounts Receivable (O2C)

A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. Introduction: A Career at HARMAN Corporate We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success. Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader About the Role The Customer Collection Associate is responsible for executing day‑to‑day customer collection activities within Harman’s Finance Capability Center (FCC) environment. This role focuses on timely cash collection, customer communication, receivables analysis, and issue escalation while ensuring compliance with Harman policies, internal controls, and audit requirements. The role works closely with internal stakeholders such as Business Units, Sales, and the wider Accounts Receivable team, and supports closing, reporting, and continuous improvement activities. The Customer Collection Associate plays a key role in maintaining healthy customer accounts and supporting overall cash flow performance. . What You Will Do Work with global teams across geographies and Harman business units Perform daily customer collection activities independently in accordance with documented procedures and work instructions Contact customers via phone and email to follow up on outstanding receivables Handle incoming customer calls and inquiries related to payments and account status Liaise with Business Units and Sales teams to resolve customer payment issues Identify, monitor, and escalate customer deductions, disputes, and collection risks Inform the line manager and team lead of collection challenges or escalations in a timely manner Analyze customer receivables, aging, and payment behavior Generate and send payment reminders and collection communications Support month‑end and period‑end closing activities related to accounts receivable Prepare ad‑hoc analyses and reports for management as required Collaborate with the line manager and AR team to support internal and external audit requests Ensure compliance with Harman policies, procedures, and internal control requirements Collaborate effectively with the wider AR team and support cross‑team activities Provide back‑up support for selected team members as assigned by the line manager Perform ad‑hoc duties and special tasks as assigned What You Need to Be Successful Ability to operate effectively in a fast‑paced, high‑volume, and deadline‑driven environment Strong analytical and problem‑solving skills with attention to detail Proactive and structured approach to managing collection activities and priorities Strong interpersonal skills and confidence in communicating with customers Ability to manage difficult conversations professionally and constructively Good organizational and time‑management skills, including multitasking Ability to work collaboratively within the AR team and across functions Willingness to work flexible hours to support global operations and closing timelines Ability to work effectively within a matrix and shared services environment Flexibility regarding work content, timing, and location as required Willingness to travel internationally on an occasional basis, if required Bonus Points if You Have Good working knowledge of ERP systems, preferably SAP FICO, is a strong advantage Basic understanding of accounting principles, AR processes, and cash application controls Experience working in a Shared Services / Global Shared Services Center (SSC / GSSC) environment is an advantage What Makes You Eligible Bachelor’s degree in Finance, Accounting, or a related field Minimum 5+ years of experience in customer collection or accounts receivable Proficiency in written and spoken English Strong communication skills, both verbal and written, including professional phone and email communication Advanced working knowledge of MS Office applications, particularly Excel Good working knowledge of ERP systems, preferably SAP FICO, is a strong advantage Basic understanding of accounting principles and AR processes Experience working in a Shared Services / Global Shared Services Center (SSC / GSSC) environment is an advantage What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition reimbursement “Be Brilliant” employee recognition and rewards program An inclusive and diverse work environment that fosters and encourages professional and personal development #LI-AR2 HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.