Assistant Manager - IT Data Analysis

Company Overview Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Job Description: Asset Data Ownership: • Own asset data accuracy across procurement, deployment, recovery, and retirement • Identify and resolve missing, inconsistent, or incorrect asset attributes • Act as the final validation gate before dashboards, audits, and leadership reporting Asset Reporting & Dashboards: • Build and maintain Power BI / EverBI dashboards for inventory, recovery, compliance, and executive reviews • Define and document KPI logic, calculations, assumptions, and exclusions • Deliver weekly, monthly, and ad-hoc reports to IT Ops, Asset, Finance, and Leadership Asset Recovery & Audit Readiness: • Support asset recovery programs through data analysis and reconciliation • Prepare audit-ready datasets and evidence • Respond to audit queries with clear logic and traceability Systems & Data Reconciliation: • Reconcile data between EverAsset, ServiceNow, and Workday • Support bulk uploads, data corrections, and integration validations • Document data ownership boundaries across IT, Procurement,Vendors, and Ops Vendor & Stakeholder Interaction: • Validate vendor-provided asset data including logistics, RMA, and replacements • Partner with IT Ops, Asset Management, Procurement, Finance, and external vendors • Translate complex data issues into clear, business-ready explanations Qualifications: Bachelor’s degree in information technology /computer science or equivalent. Technical Skills • Advanced Excel (Power Query, validations) • Strong SQL (joins, reconciliation, data quality checks) • Power BI / EverBI (DAX preferred) • Exposure to ServiceNow reporting or ITSM datasets • Understanding of IT asset lifecycle and CMDB concepts • 7-10 years of experience in Data Analytics within IT Operations, Asset management, ITSM, or Infrastructure • Proven experience working with messy operational data • Exposure to audits, compliance, or asset recovery is strongly preferred advanced Excel (Power Query, validations) • Strong SQL (joins, reconciliation, data quality checks) • Power BI / EverBI (DAX preferred) • Exposure to ServiceNow reporting or ITSM datasets • Understanding of IT asset lifecycle and CMDB conce If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.