About NorthWinds Technology Solutions
At NorthWinds Technology Solutions®, we’re a trusted SaaS and IT services provider leading innovation in the dental insurance industry, proudly serving Delta Dental partners nationwide.
Our modern, cloud-delivered platform supports over 10 million covered lives, helping millions of customers effortlessly access and manage their dental and ancillary insurance products.
Backed by the strength of three major Delta Dental companies, NorthWinds offers the best of both worlds — the stability of an established enterprise and the energy and agility of a modern software organization.
What You’ll Do
The Application Administrator’s role is to work with the business application owner to administer, maintain and support 3rd party applications. Examples of enterprise applications this teams supports and works with end users include Jira and GoAnywhere but there are approximately 6 applications that are supported.
Maintain and resolve basic issues pertaining to 3rd party applications
Resolve first level support issues and escalate to second and third level as needed
Provide 3rd party application monitoring and perform routine health checks
Share on-call responsibilities for supported 3rd party applications
Record, track, and document help desk requests and resolution steps
Develop and maintain basic documentation for supported 3rd party applications
Provide end user training for 3rd party applications (standard functionality)
Crosstrain on primary applications within the team
Perform and participate in 3rd party application upgrades
Assist with tasks on projects
Why NorthWinds
We’re not just building software — we’re building a place where people can learn, grow, and make a meaningful impact.
What we offer:
Full-time remote work with flexibility and trust
Competitive base salary and annual bonus program
Generous PTO, floating holidays, and volunteer time off
401(k) with 100% employer match for the first 6% (pre-tax or Roth)
Comprehensive health benefits and disability coverage
Profit sharing with discretionary contributions
HSA, FSA, and dependent care accounts
A culture built on collaboration, learning, and balance