Job Description:
• Answer and manage incoming calls, emails, and customer inquiries
• Schedule and dispatch crew members for service jobs
• Coordinate and maintain daily/weekly job schedules
• Book new jobs and confirm appointments with clients
• Follow up on invoices, payments, and outstanding balances
• Maintain accurate records of jobs, customers, and communications
• Communicate updates between customers and field staff
• Assist with general office administration and organization
• Identify and help improve scheduling and admin processes
Requirements:
• Previous administrative, dispatch, or office coordination experience preferred
• Strong organizational and multitasking skills
• Excellent communication (phone, email, and interpersonal)
• Comfortable using scheduling software, spreadsheets, and basic office tools
• Ability to stay calm and organized in a fast-paced environment
• Problem-solving mindset and attention to detail
• Bonus Skills (Not Required): Experience in service-based or field operations businesses
• Familiarity with invoicing or accounting software (e.g., QuickBooks)
Benefits:
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
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