Admin III Correspondence

Requirements Description & Requirements Maximus is looking for Admin III Correspondence Agents. The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner. In the event of high call volume, you may be required to assist with answering inbound calls regarding FSA Loan Servicing. Essential Duties and Responsibilities • Works on assignments that are moderately difficult, requiring judgement in resolving issues. • Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests. • Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures. - Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments. • Insert customer and account data by inputting text based and numerical information from source documents within specific time limits. • Interpret paperwork and make sound judgments based on information received. • Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry. • Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy. • Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks. • Must support high call volume days by taking inbound borrower phone calls. • Must complete and pass DRG call center customer service training. • Must make outbound borrower calls as needed. • Must be able to effectively read a prepared/ written script out loud. • Apply data program techniques and procedures to daily tasks. • Generate reports, store completed work in designated locations and perform backup operations. • Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system. • Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists. • Applicants will be required by contract to undergo program update training as student financial assistance programs change. Additional Requirements Per Client: • Must reside in the U.S • Must be a U.S. Citizen • Must be able to pass a criminal background check. • Must not be delinquent or in default on any federal student loans. • May be required to work scheduled holidays, overtime, and Saturdays. • Adhere to policies as they relate to protecting personally identifiable information. • Must have the ability to write using proper grammar and punctuation. • Must have the ability to type a minimum of 23 WPM required. • Must have the ability to work independently and in a team environment. • Must have excellent interpersonal skills and the ability to organize simultaneous tasks. • Must be able to navigate Microsoft Excel spreadsheets. • Must have the ability to identify new scenarios and ask for guidance when none is available. • Must have a logical thought process. • Must be organized, take accurate notes, and refer to notes during processing. • Must welcome as well as accept constructive/constant feedback. • Must have the ability to use resources and tools to effectively communicate: IM Chat, helpful guides/best practices, and training material. • Must have at least two (2) years Student Loan customer service and/or call center and a good understanding of the Student Loan process. Home Office Requirements: • Private and Secure workspace from home • Access to Wi-Fi, LAN (wired connection/ethernet) or both at home • Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.) • Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net) Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. Minimum Requirements • High School diploma or equivalent with 2-4 years of experience. • May have additional training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. Apply tot his job Apply To this Job