This is a remote position.
Compensation: $1,500–$1,800 USD/month (full-time contractor), Negotiable as long as you're an expert.
About the role: Own account health and relationships with ad platforms and payment processors; keep us compliant and connected.
What you’ll do:
- Be primary point of contact for Meta/YouTube/TikTok/AppLovin reps and Stripe/PayPal.
- Schedule regular check-ins, take notes, track action items, and follow through.
- Monitor policy updates; keep a simple internal guideline; run pre-publish final checks (copy + visuals + disclaimers).
- Triage disapprovals/reviews; prepare tight appeal packets (evidence, screenshots, IDs/KYB); track time-to-resolution.
- Maintain an “account health” sheet: strikes, disapprovals, billing thresholds, spend caps, risk flags.
- Build a contact map via LinkedIn/email outreach (goal: 5–10 relevant new contacts/month).
- Coordinate with Legal on disclaimers (e.g., AI voice/talent), and ensure they’re applied consistently.
- Support vendor onboarding/KYC and keep an audit trail of all submissions.
What you’ll need:
- Excellent spoken/written English; high-EQ communicator who can represent the brand professionally.
- 1–3 years in paid media ops, account management, risk/compliance, or platform support.
- Working knowledge of major ad policies (Meta/Google/TikTok) and basic FTC/ASA principles (or fast learner).
- Strong organization: multiple threads, clear documentation, quick responses.
Nice to have (not required):
- Experience with Stripe Risk/PayPal disputes or as a platform/agency rep.
- Familiarity with DR funnels so conversations with reps are substantive.
Success looks like:
- Account uptime: zero suspensions; proactive issue flags.
- Responsiveness:<1 business day to rep/processor emails.
- Resolution speed: average policy issue resolved
- Fewer disapprovals: measurable month-over-month reduction; higher appeal win rate.
- Relationship depth: recurring meetings logged; growing contact list.
How to apply:
- Send CV + a 1–2 minute Loom introducing yourself.
- Mini-task: draft a 150-word email to a Meta rep escalating a false “misleading claims” disapproval for a cookbook ad (no cures/diagnoses claimed).
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