Prepare collection reporting for portfolio of associations
- Execute Delinquency Process in software system for assigned portfolio
- Review of Delinquency Maintenance module in software system for credit & zero balance accounts
- Prepare lien documentation per collection policies
- Release liens for accounts that balances are paid
- Prepare accounts for legal referral to attorney offices
- Correspond with attorneys regarding payments received/open accounts as needed
- Correspond with residents regarding account balances
- Correspond with site teams regarding delinquent accounts
- Post legal payments in VMS & maintain proper check back-up
o Maintain organized back-up
- Establish and monitor payment plans for assigned portfolio
- Other tasks/projects as outlined by department leader
Daily Workflow of Collection Specialist:
- Review new correspondences (emails & voicemails) and provide responses within 24 business hours
- Daily review of Delinquency Maintenance detail to close credit & zero balance accounts
- Post any received legal payments, code for deposit & create backup documentation for each deposit
- Correspond with association for lien &/or legal approval accounts recommended
- Update collection tracker with date of process & order #s for processed items upon completion of charge
application in software system
- Prepare any approved liens for recording
- Prepare any approved accounts for legal referral
- Monthly review of monitored payment plans
- Monthly confirmation of legal accounts with onsite/attorney
Qualifications:
Good English communication skills both written and verbal
A/R or Collections experience in any industries
Can work during the night shift
Can start on November 3
This is a full time role
Up to $6/hr
US time zone
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