Overview
Build the future!
McGraw Hill is a global education innovation company offering solutions from textbooks to EdTech platforms that improve learning outcomes. To support our growing business in India, we are hiring an Account Manager, Subscription Sales - India Pharma Sector who will play a key role in managing and growing relationships with pharmaceutical organizations across the country and will operate remotely.
How are you creating an impact?
You will be responsible for building strong relationships with pharmaceutical customers, driving account growth, supporting renewals, and ensuring clients derive maximum value from McGraw Hill’s digital learning solutions. Working closely with Customer Success, Implementation, Product, and Marketing teams, you will help position McGraw Hill as a trusted learning and development partner within the pharmaceutical industry.
What will you be doing?
Manage and grow relationships with pharmaceutical organizations across India
Act as the primary point of contact for customer engagement and account management activities
Build relationships with Learning & Development teams, Medical Affairs, Training Managers, and Procurement stakeholders
Conduct regular business reviews and strategic account discussions with customers
Identify opportunities to expand product adoption and increase user engagement within existing accounts
Support contract renewals, commercial discussions, and account retention initiatives
Monitor customer usage and engagement trends to identify growth opportunities
Partner with Customer Success and Implementation teams to ensure successful onboarding and adoption of solutions
Collaborate with Sales, Marketing, Product, and Customer Success teams to develop account growth strategies
Gather customer feedback and market insights to support business and product development initiatives
Maintain account plans, customer updates, and business performance reports
We are looking for someone having:
3–5 years of experience in Account Management, Customer Success, Enterprise Sales, or Relationship Management
Comfortable in traveling across India
Experience managing enterprise or institutional accounts
Exposure to the pharmaceutical, healthcare, life sciences, or learning solutions industry would be preferred
Strong stakeholder management and customer relationship-building skills
Experience supporting renewals, account growth, and customer retention initiatives
Good analytical skills with the ability to translate customer data into actionable insights
Strong communication, presentation, and negotiation skills
Proficiency in MS Office and business reporting tools
Why work with us?
There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do!
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