Account Manager responsible for retaining current customers, identifying growth opportunities, and driving value and adoption within an assigned territory of customers in the Commercial segment. Key performance indicators include customer retention, expansion quota attainment, renewal forecast quality and accuracy, platform utilization and adoption, and customer sentiment.
Requirements
- Bachelor's degree in a relevant field or the equivalent work experience
- At least two years of either sales lifecycle management, account management, or customer success experience, preferably in a SaaS environment
- Ability to navigate complex networks within an organization
- Strong business acumen to drive transformation and customer outcomes with a complex software
- Experience demonstrating value realization in a product, platform, or service
- Negotiation skills
- Project management skills
- Effective problem-solving skills
- Effective time management and prioritization skills
- Ability to synthesize data from multiple sources to make a decision
- Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s
- Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform
- Ability to influence decisions without direct authority
- Strong financial acumen to be able to showcase metrics and potential ROI
- Ability to manage and navigate complex renewals and expansions sales cycles (up to 4 months)
- Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally
- Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience
- Effective active listening skills, with a desire to seek to understand
- Executive presence, strong interpersonal skills, strong emotional intelligence and empathy
- Team player with a high sense of drive and initiative to keep opportunities moving forward
Benefits
- Flexible time off
- 401k
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- Generous Paid Time Off
- Parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/ assisted reproductive services benefit
- Employee referral bonuses to encourage the addition of great new people to the team
- Snacks and beverages in the Office, along with fun events to celebrate
- Diversity and inclusion programs that promote employee resource groups
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