At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Position Summary
The Account Manager is responsible for driving TSS commercial growth, for the assigned territory and customer portfolio, across the European region for the company’s business aviation trip support services. This role drives revenue builds strategic client relationships to retain and expand market share among P91 operators, flight departments, and P135 charter providers.
The role requires a passion for business aviation trip support operations, including trip planning, ground handling, fuel, permits, and concierge services, along with a strong network across the European aviation ecosystem.
Key Responsibilities
Sales Strategy & Execution
Contribute to and execute the regional sales strategy aligned with WFS global objectives
Drive customer retention and revenue growth and achieve/exceed annual sales targets for the assigned territory
Identify new customer opportunities across Europe.
Identify trends in European customer service requirements to support TSS product evolution in the region.
Monitor competitive landscape and help adjust selling strategy
Collaborate with WFS fuel sales and Spire sales as appropriate
Client Relationship Management
Build and maintain relationships with key accounts (operators, charter companies, corporate flight departments)
Create customized sales plan for key accounts
Ensure high levels of customer satisfaction and retention through agreed Sales customer retention processes.
Represent the company at key industry events and conferences
Operational Collaboration
Work closely with London based TSS operations teams to ensure seamless trip support delivery
Provide market feedback to product and service development teams
Support pricing strategy and margin optimization
Reporting & Forecasting
Maintain accurate sales forecasts and pipeline management in Salesforce
Report on sales performance to senior leadership
Utilize Salesforce to track activities and opportunities
Key Qualifications
Experience
3 years + of sales experience in business aviation, trip support, or related aviation services
Proven track record of achieving revenue targets in the European market
Strong understanding of trip support services (permits, handling, fuel, flight planning)
Existing network within operators, brokers, and aviation stakeholders
Skills
Strong negotiation and relationship management skills
Strategic thinking with hands-on execution ability
Excellent communication and presentation skills
Ability to work across diverse cultures and markets
Education
Bachelor’s degree in Business, Aviation Management, or related field
Key Competencies
Commercial acumen
Customer-centric mindset
Results-driven and accountable
Cross-cultural agility
Problem-solving and decision-making
Salesforce or other CRM experience
Travel Requirements
Frequent travel across Europe (15 to 20%)
Attendance at key industry events and client meetings
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