Fathom, part of The Access Group, is seeking an Account Executive to join their team. The role involves engaging with new trial users, guiding them through onboarding, and ensuring a positive customer experience as they transition to paid subscriptions.
Responsibilities
- Engage with new trial users and prospects, understanding their goals and showing how Fathom can support their business and progress them towards a paid subscription
- Guide trial users through onboarding, follow-ups and re-engagement, helping them move smoothly from trial to paid subscription and into Account Management when they’re ready
- Share practical advice, training and best practices so customers feel confident using Fathom day to day and know where to go for ongoing support
- Work closely with Marketing and global teams to support webinars, customer content and activities that improve engagement, adoption and overall customer experience
Skills
- Experience in a customer-facing role, such as sales, customer success or support
- Confidence explaining software products in a clear, simple way to non-technical users
- An interest in accounting, finance or how businesses use data to make better decisions
- Experience keeping customer records and sales activity up to date in a customer relationship management (CRM) system, with a structured and organized approach to follow-ups and pipeline management
- Authorization to work in the U.S. without employer sponsorship, now or in the future, is required for this opportunity
Benefits
- 22 days paid time off
- 11 company paid holidays
- Medical, dental & vision insurance
- 5% 401(k) company match
- A range of other benefits that you can choose from
Company Overview
Fathom develops a tool that enables businesses to facilitate management reporting and financial analysis. It is a sub-organization of The Access Group. It was founded in 2012, and is headquartered in Brisbane, Queensland, AUS, with a workforce of 51-200 employees. Its website is http://www.fathomhq.com.